WHAT TO EXPECT WHEN YOU CALL BP TREE SERVICES
Navigating home management can be overwhelming, especially for new homeowners or those unfamiliar with tree care. Feeling unsure about where to start is common.
So, what exactly can you expect when you make that initial call to us? What’s the timeline for the process, and how do we handle invoicing and other logistics?
In this comprehensive guide, we’ll lead you through each stage, ensuring you’re fully prepared for what lies ahead. bp tree services is committed to delivering top-notch tree and shrub services throughout Greater Vancouver, the Sea to Sky and the Sea Islands area. Our goal with this article is to provide you with the confidence and knowledge you need before reaching out to our office.
Your Initial Contact
Regardless of the type of service you require – whether it’s residential, commercial, or utility-related – our dedicated team is ready to assist and provide guidance. When you first reach out to bp tree services, expect a friendly and swift response. You’ll be greeted by either Andrew, Paul, or Monica, who will attentively listen to understand your needs. Following our initial discussion, we’ll match you with a certified, local Arborist, considering both your location and availability. Our primary objective at this stage is to familiarize ourselves with you and your requirements, ensuring we pair you with the most suitable Arborist for your specific project.
Arborist Visit
The following step involves arranging a visit with the certified arborist allocated to your project. During this appointment, they will thoroughly assess your property and understand your specific requirements. This visit usually lasts between 30 to 45 minutes. It’s an excellent opportunity to delve into (yes, pun intended) your ideas and acquaint yourself with your designated arborist. Make the most of this time by asking plenty of questions. The aim is to establish a rapport with your arborist, who will be your collaborator throughout the project. No matter the type of work you envision for your property, this meeting is an invaluable chance to explore your options and discuss possibilities.
Proposal and Cost Estimate
Following your initial consultation with the Arborist, the subsequent phase hinges on receiving and approving a proposal. We aim to send proposals via email within 24 hours after you request them. To confirm your acceptance of the proposal, simply review the document and click “Accept” in the email. Should you have any queries or require modifications to the proposal, feel free to reach out to your Arborist or contact our office.
Once you approve the project estimate, we’ll move forward with scheduling the actual work. Your Arborist will get in touch with you to find the most suitable start date. Depending on the project’s scale and intricacy, this might require multiple discussions to ensure everything is perfectly aligned with your needs and schedule.
Project Work Day
Experience Our aim for the day of the project is to ensure a smooth, efficient, and pleasant experience for all parties involved. Recognizing the demands of your schedule, we want you to know that you don’t need to be physically present on your property while we work.
However, if you choose to be at home during work, that’s completely fine too! This will give you a chance to meet the Crew Leader, who will already be well-informed about your project’s details based on the proposal.
Effective communication is a key part of our process, including on the workday itself. Should any questions or concerns arise, feel free to reach out to the sales manager. While our team endeavours to make every project as seamless as possible for everyone involved, we understand the importance of having a point of contact in case any issues arise.
Post-Project Invoicing and Follow-Up
Wondering about the steps following the completion of the work, particularly regarding invoicing? It’s natural to have such concerns, but at bp tree services, our priority is to ensure your complete satisfaction with the entire process.
After finishing the project, we will send you an invoice via email. The specifics of post-project cleanup vary depending on the project’s nature and extent. For instance, in cases of tree removal, a different crew will arrive to collect the wood, typically within a day or two.
Should stump grinding be part of your project, we will schedule this separately, after the main removal work. With bp tree services, you don’t need to stress over the logistics or invoicing. Our goal is to make your experience as smooth and hassle-free as possible, from start to finish.